Need to return, exchange or swap a product for refund or credit under the Younique “Love It” Guarantee? No problem! The company has a process as smooth as their famous cream eyeshadows to help you make it happen. In the event that a product doesn’t work as advertised, causes a medical concern or simply isn’t your style, you have four options to choose from:
1.) Contact your representative directly. They may be able to offer some tips or assistance, or may be able to make a Younique product recommendation that’s better suited to your needs.
2.) Within 30 days, Contact Younique through their customer support portal for return, refund and exchange assistance. See detailed information about Younique “Love It” Guarantee.
3.) Call Younique for assistance at 844-821-8151, Monday–Friday from 5:00 a.m. to 4 p.m. Pacific Time.
4.) Start a live chat with a Younique customer care agent through their customer support portal.
As a valued Younique customer, your enjoyment of your new cosmetic, skincare or bodycare items is of the utmost importance to your presenter and the brand. If you have any questions or concerns, remember: your presenter is always happy to help!
Returns: Accept returns for both defective and non-defective products
Exchanges: Accept exchanges
Product condition: New and slightly used OK
Method: At a drop-off location
Restocking fees: No cost
Refund processing time: 10 days
The Younique “Love It” Guarantee
Younique has designed a returns and exchanges policy to ensure your satisfaction, making your experience with Younique simple and stress-free. If you’re not completely in love with your purchase, they’ve got you covered!
WITHIN 14 DAYS
You are eligible for a product credit of equal value, an exchange for an item of the same value, or a full refund of the purchase price (minus shipping & handling).*
WITHIN 15-30 DAYS
You are eligible for a product credit of equal value, a product exchange, or an 80% refund of the purchase price (minus shipping & handling).*
WITHIN 31-90 DAYS
You are eligible for a product credit of equal value or a product exchange (minus shipping & handling).*